Transcripts
Transcript folders turn recordings of interviews and focus groups into text you can analyze. Upload your audio or video, tell File Bank how many people are speaking, and it transcribes the recording for you. Then generate a Text Exploration to analyze the transcripts with the same tools you use for open-ended survey responses.
How it works
Section titled “How it works”- Create a Transcript folder - Choose Transcripts Folder from Create New. See Create a File Bank folder.
- Set up tags - Add tag categories for the things you’ll want to compare, such as location or audience. See Tags.
- Add project folders - Recordings go in project folders, not at the top level of the folder.
- Upload recordings - Set each recording’s date, number of speakers and moderator, and tag it.
- Wait for transcription - The Status column shows each recording’s progress.
- Analyze - Generate a Text Exploration for the whole folder or one project folder, or run a Meta Analysis on recordings with particular tags.
Add project folders
Section titled “Add project folders”You can’t upload to the top level of a Transcript folder. Add a project folder first:
- click Add New Folder in the toolbar, or
- choose Add Project Folder from the folder’s ⋮ menu in the folder tree.
See Add a project folder.
Upload recordings
Section titled “Upload recordings”- Open a project folder - Click it in the folder tree.
- Click Upload File - Then select your recordings. See Upload files.
- Click Add Tags - On the Confirm step, click Add Tags next to a recording.
- Fill in the attributes - In File Tags & Attributes, choose the recording’s tags and fill in the Attributes. See Recording attributes.
- Apply to every file (optional) - Tick Apply selection to all files. to give every file in the upload the same tags and attributes.
- Click OK - The Confirm step shows each recording’s Interview Date (MM/YY), Number of Speakers and Nominated Speaker.
- Click Next - Keep the window open until the upload finishes. You’ll see “Leave this page open to complete upload and transcription”.
These file types can be transcribed: audio files, video files, text files and Word documents (.docx). See What you can upload for the extensions.
Recording attributes
Section titled “Recording attributes”| Attribute | What it’s for |
|---|---|
| Recording Date (DD/MM/YYYY) | When the interview or focus group took place. |
| Total Number of Speakers | The number of people speaking in the recording. Needed before the recording can be transcribed. |
| Allow AI to auto detect moderator | Let the AI work out which speaker is the moderator. This is the default. |
| Manually input Moderator speaker number | Tell File Bank which speaker is the moderator. Fill in Moderator Speaker Number, where 1 is the first person to speak in the recording, 2 is the second, and so on. |
Change the attributes later
Section titled “Change the attributes later”Choose Edit from the recording’s ⋮ menu in the file list. You can change its tags and attributes in File Tags & Attributes, then click Save.
If the recording has already been transcribed, File Bank updates its details in the transcript data store too.
Transcription status
Section titled “Transcription status”In a Transcript folder, the Status column shows where each recording is up to. Hover over the icon to see the status.
| Status | What it means |
|---|---|
| Set number of speakers to transcribe | The recording won’t be transcribed until you add the Total Number of Speakers. Choose Edit from its ⋮ menu. |
| Pending transcription | Waiting to be transcribed. |
| Transcribing | Being transcribed now. |
| Transcribed | Done. The transcript is ready to analyze. |
| Transcription failed | Something went wrong. |
The file list doesn’t update by itself. Open the folder’s ⋮ menu and click Refresh File Bank to check for progress.
You can also get a notification when a transcription finishes. Set your preferences for Transcription.Completed notifications, in the Text & AI analysis category. See Notification preferences.
Where the transcripts go
Section titled “Where the transcripts go”Transcripts are saved in a Transcriptions folder. You can download and delete transcripts there, but you can’t upload to it, tag it, or rename what’s in it.
Deleting a transcript also removes it from the transcript data store, so it won’t appear in new analysis.
The transcript data store
Section titled “The transcript data store”Each Transcript folder has its own data store, created along with the folder. It holds a row for each transcript, with the transcript text, the file name, the project folder and the tags. File Bank keeps it up to date as you add project folders, change tags and transcribe recordings.
You’ll find it with your other data stores in Data Wrangler. See Getting started with Data Wrangler.
Generate a Text Exploration
Section titled “Generate a Text Exploration”Analyze your transcripts in Text Explorer, with your tags ready to use as filters.
- Open the folder menu - In the folder tree, click ⋮ next to the Transcript folder, or next to a project folder to analyze just that project folder and the project folders inside it.
- Click Generate Text Exploration
- Finish setting up the project - Text Explorer’s project setup opens, named “Transcript Exploration: ” followed by the folder’s name. The transcript text is already chosen for analysis, and the file name, your tag categories and (for a project folder) the project folder are added as filters. Check the settings and finish the setup. See Set up a project.
If there’s nothing to analyze yet, you’ll see “There are no transcriptions available for your selected folders.” Check that your recordings show Transcribed.
If you close the setup without finishing it, the project isn’t kept.
Run a Meta Analysis
Section titled “Run a Meta Analysis”A Meta Analysis is a Text Exploration of just the transcripts with particular tags, such as every focus group from one region, wherever they are in the folder.
- Open the folder menu - Click ⋮ next to the Transcript folder or a project folder in the folder tree.
- Click Run Meta Analysis
- Pick the tags - “Pick the categories you would like to include in your Meta Analysis”. You need at least one.
- Click Generate Text Exploration - Text Explorer’s project setup opens, filtered to the tags you picked. Finish the setup as above.
Frequently asked questions
Section titled “Frequently asked questions”Why is my recording stuck on “Set number of speakers to transcribe”?
File Bank needs to know how many people are speaking before it can transcribe the recording. Choose Edit from the recording’s ⋮ menu and fill in Total Number of Speakers.
Why don’t I see Generate Text Exploration or Run Meta Analysis?
They’re only available in Transcript folders, and you need to be able to edit the folder.
Why can’t I upload to my Transcript folder?
Recordings go into project folders. Add a project folder first, then upload into it.
Can I change a Transcript folder into a Standard folder?
No. Once a folder is a Transcript folder, its type can’t be changed.