Ask EVE: Chat With Your Data Store

Ask EVE lets you ask questions about a data store in plain language, like “How many responses are there and what was asked?” or “Compare satisfaction by age group”. EVE works through the data and answers with a summary, tables and charts.

It’s like having an analyst sitting next to you who has already read the whole data store. Ask a question, follow up on the answer, and download any charts you want to keep.

Getting access

Two things need to be in place:

Ask EVE turned on for your sub account. If the Ask EVE button on the data store page is greyed out with a lock, it isn’t turned on yet. HumanListening turns it on. Your Account Admin or Sub Account Admin can ask for it: Manage account → the sub account → Users tab → Request access.
Agent access for you. Once it’s on, anyone who can manage the sub account can give you access: Users tab → your row → Grant Agent Access. You’ll get an email when it’s done, “Agent Eve access granted”, and another if your access is removed later.

For more on the Agent and how it differs from connecting your own AI assistant, see Connect AI assistants.

Open Ask EVE

Open a data store - See Getting started.
Click Ask EVE - It’s at the right of the data store’s header. The Ask EVE panel opens.
Read the welcome screen - Under How your data is handled, Processing and Storage tell you where your data is processed and stored. See Where your data is processed. EVE’s answers are AI-generated: “Usually sharp — but not infallible. Give anything important a second look before you bank on it.”
Click Let’s go - By continuing, you agree to the AI Terms & Conditions and to how your data is processed. To close the panel instead, click No thanks.

You’ll see the welcome screen each time you open the panel, but not when you start a new chat in it.

The panel floats over the page. Drag its header to move it, drag its edges to resize it, or click Fullscreen. Click Close to put it away.

The panel has four tabs: Chat, Outputs, History and Skills.

Where your data is processed

Ask EVE uses the AI service for your sub account’s data location. The welcome screen tells you where your data is processed and stored, and a label above the question box keeps it in view while you chat.

Data location	Processing	Storage	Label in the chat
Australia and Asia Pacific	”Your data is processed using OpenAI models in Microsoft Azure’s global deployment. Processing may take place in any Azure region worldwide."	"Your data is stored in Australia.”	Global processing · stored in Australia
United States	”Your data is processed using OpenAI models in Microsoft Azure, in the United States."	"Your data is stored in the United States.”	US processing · stored in the US
United Kingdom	”Your data is processed using OpenAI models in Microsoft Azure’s global deployment. Processing may take place in any Azure region worldwide."	"Your data is stored in the United Kingdom.”	Global processing · stored in the UK

If Ask EVE can’t confirm the details for your sub account, you’ll see “Processing details are unavailable for this sub-account domicile location. Please contact your administrator.”

Ask a question

Type your question - Use the box at the bottom: “Ask EVE about your data…”. Press Enter to send, or Shift+Enter for a new line. The label above the box shows where your data is processed and stored, such as Global processing · stored in Australia.
Wait for the answer - Dots show that EVE is working. EVE replies with text and, where it helps, tables.
See any charts - If EVE makes a chart, you’ll see an Output ready card. Click View in outputs → to see it.
Follow up - Keep asking. EVE remembers the conversation so far.

Under each answer you’ll see how many tokens it used, and at the bottom of the chat, how much of today’s and this month’s allowance is used. See Usage limits.

If a question needs a lot of work, EVE may stop part way and tell you it “reached my limit of analysis steps for this reply”. Try a narrower question, such as fewer variables or a shorter time range, or ask EVE to continue.

Start a new chat

Click New chat in the panel header to start a fresh conversation. Your current one is kept in History.

Download charts from Outputs

The Outputs tab collects the charts EVE has made in this conversation (“Outputs this session”).

Click Download on a chart to save it as an image.
Click Download all to save every chart, each as its own image file.
Click Fullscreen for a closer look.

Charts aren’t saved anywhere in HumanListening. Download the ones you want to keep.

Ask for a chart in plain language, and say what you want shown, such as the bases or the filters used. A few things to know about EVE’s charts:

Follow-up charts are new charts. Ask for another chart in the same conversation and it’s added to Outputs. Earlier charts stay as they were.
Small groups aren’t shown. A group with too few responses to report is labelled as too small, instead of showing a bar or a value for it.
Missing answers aren’t counted as zero. A group with no respondents is labelled that way, and missing answers are left out of the counts rather than counted as zero.

As with any answer, check a chart’s numbers before you rely on them.

Reopen a previous chat

The History tab lists your previous conversations with this data store, under Today and Earlier. Click one to reopen it, charts and all. You can also click View previous chats on an empty chat.

Use skills

Skills are the kinds of help EVE can give. The Skills tab lists them: “Tap a skill to see what it does and example prompts.”

Skill	What it’s for
Explore	”What’s in here?”
Find	”Find the evidence about X.”
Analyse	”What does the data tell me?”
Explain	”Why does this appear to be happening?”
Visualise	”Show me.”
Evidence	”Prove it.”

Click a skill to see its example prompts. Click a prompt to put it in the chat box; it isn’t sent until you send it.
Use a skill’s toggle to turn it off or on. Your choices are saved in this browser only.

You can’t create or edit skills here.

Usage limits

Ask EVE usage is measured in tokens, roughly the amount of text EVE reads and writes. Each sub account has a daily and a monthly allowance, shared by everyone in it. By default that’s 500,000 tokens a day and 5,000,000 a month, though your sub account may have different limits.

The daily allowance resets at midnight UTC.
The monthly allowance resets at the start of each month (UTC).

The bottom of the chat shows how much is used, for example “Today: X / Y tokens · This month: X / Y tokens”.

A single conversation can hold up to 50 messages, and each message can be up to 8,000 characters. For long investigations, start a new chat now and then.

Get a diagnostic ID for support

If something goes wrong, click More in the panel header, then Copy diagnostic ID. You’ll see “Diagnostic ID copied to clipboard.” Paste the ID into your message to support so they can find your conversation.

Ask EVE in other apps

Text Explorer also has an Ask EVE panel. That one answers questions about a Text Auto Report. This one answers questions about the data in a data store.

Frequently Asked Questions

Why is the Ask EVE button greyed out with a lock?

Ask EVE isn’t turned on for your sub account. Ask your Account Admin to request it. See Getting access.

Why do I see “You need Agent Access granted for this sub account to use Ask EVE.”?

You don’t have Agent access yet. Ask someone who manages your sub account to grant it on the Users tab.

Do I have to accept the terms every time?

Yes, each time you open the panel. Click Let’s go to carry on. Starting a New chat in an open panel doesn’t ask again.

Where is my data processed when I use Ask EVE?

It depends on your sub account’s data location. Check How your data is handled on the welcome screen, or the label above the question box. For some data locations, processing can take place in any Azure region worldwide, while your data is stored in your data location. See Where your data is processed.

Where did my previous chats go?

History is stored in the browser you used. If you’ve switched browser or device, or cleared your browser data, your history won’t be there.

Can I delete a conversation?

Not at the moment.

Are EVE’s charts saved?

No. Charts stay with the conversation in your browser’s history, but they aren’t saved in HumanListening. Download any you want to keep.

Can I use Ask EVE with view-only access?

Yes, as long as you have Agent access and Ask EVE is turned on for your sub account.

Does Ask EVE work on survey data stores?

Yes. It works on any data store you can open.

Common Issues and Solutions

”This workspace has reached its daily Ask EVE token limit.”

Everyone in your sub account has used today’s allowance. It resets at midnight UTC.

Try again tomorrow - Or after midnight UTC.
Ask for more - If this happens often, your admin can use Request more allowance on the sub account’s Users tab.

”This workspace has reached its monthly Ask EVE token limit.”

This month’s allowance is used up. It resets at the start of next month.

Contact your administrator - They can ask HumanListening for more allowance.

”We could not record your AI terms acceptance. Please try again.”

Clicking Let’s go didn’t work.

Try again - Close the panel, open it again and click Let’s go.
Reload the page - If it still fails, reload the page and try once more.

”Ask EVE is unavailable because its model is not configured for your sub-account domicile location. Please contact your sub-account administrator.”

Ask EVE isn’t set up yet for your sub account’s data location, so it can’t answer.

Contact your administrator - Your Account Admin or Sub Account Admin can raise it with HumanListening.

”Ask EVE is temporarily unavailable. Please try again shortly.”

The Ask EVE service is busy or down.

Wait a moment - Then send your question again.

”Connection error. Please try again.”

Your question didn’t get through.

Send it again - Click in the chat box and resend.
Start a new chat - Long conversations can hit size limits. Click New chat and ask again.
Contact support - If it keeps happening, send support your diagnostic ID from More → Copy diagnostic ID, and the data store’s name and GUID (copy it from Settings).